Privacy Policy

This Privacy Policy explains how Royale Reflections (“we”, “us”) collects, uses and protects your personal data when you use our website, make a booking, request a quote or contact us. We process personal data in accordance with the UK GDPR and Data Protection Act 2018.

1) Who we are

Royale Reflections is a mobile cleaning service based in Chigwell, Essex.

For privacy queries, please contact: contact@royalereflections.com.

2) What data we collect

• Identity and contact details: name, phone number, email address, address and postcode.
• Booking details: selected services, session time, road, postcode, service notes and booking history.
• Vehicle details: registration number, make and model where vehicle services are booked.
• Service photos: before-and-after or completion photos of vehicles, bins or property areas, where relevant to service quality, customer communication or dispute resolution.
• Payment information: payment status and transaction references. Card details are handled by our payment provider and are not stored by us.
• Communications: emails, messages, calls, quote requests, feedback and customer support communications.
• Technical data: IP address, device and browser information, website usage data and cookies.

3) How we use your data

• To provide services and manage bookings — including creating, confirming, amending and completing bookings.
• To send booking confirmations, reminders and service updates — including updates about arrival windows, delays, weather changes or rescheduling.
• To provide service updates and completion evidence — including sending service-related photos where appropriate.
• To respond to enquiries, quote requests and customer support messages.
• To take payments, record payment status and issue receipts.
• To improve our website, services and customer experience.
• To send marketing messages, where you have consented or where permitted by law. You can opt out at any time.

4) Lawful basis for processing

We rely on different lawful bases depending on how your data is used:

• Contract: to provide services, manage bookings, communicate with you about your booking and process payments.
• Legitimate interests: to operate and improve our business, respond to enquiries, manage service quality, prevent misuse and keep appropriate business records.
• Consent: for optional marketing communications or non-essential cookies where required.
• Legal obligation: where we need to keep records for tax, accounting or legal compliance.

5) Sharing your data

We only share personal data where necessary to operate our business and deliver our services.

This may include sharing information with service providers such as website hosting providers, booking systems, email or messaging providers, payment processors, analytics providers and professional advisers.

We do not sell your personal data.

6) Service photos

We may take photos before, during or after a service to evidence the condition of the vehicle, bin or property area, confirm completion, support quality control or help resolve queries.

We will not publish identifiable customer, vehicle, home or property images for marketing purposes without consent.

7) International transfers

Some suppliers may process data outside the UK. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place, such as recognised transfer mechanisms or contractual protections.

8) Data retention

We keep booking, payment and invoice records for up to 6 years where required for tax, accounting or legal purposes.

Other personal data is kept only for as long as necessary for the purposes described in this policy, then securely deleted or anonymised.

9) Your rights

• Access a copy of your personal data.
• Correct inaccurate or incomplete personal data.
• Request deletion of your data where applicable.
• Restrict or object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications at any time.

To exercise your rights, please contact: contact@royalereflections.com.

You also have the right to complain to the ICO: ico.org.uk.

10) Security

We use appropriate administrative, technical and physical measures to protect personal data. Access is limited to people who need it to perform their role.

11) Cookies & analytics

We use essential cookies to operate our website and may use analytics tools to understand website usage and improve our services.

Where required, we will request consent for non-essential cookies and provide options to manage cookie preferences.

12) Children

Our services are not directed to children. We do not knowingly collect personal data from anyone under 16.

13) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date shown above.